Clic

Clic was established in 2016 by Hafal, one of the founding charities of Mental Health UK, to help reduce the loneliness and isolation experienced by people with mental health problems and their carers in Wales. Thanks to funding by our partners at Lloyds Banking Group, during the coronavirus pandemic we were able to make Clic available to everyone living in the UK to help people to connect online for mental health support.

Responding to a crisis

Social and outdoor activities have been significantly reduced in an effort to prevent the spread of Covid-19. There’s evidence that this has triggered a significant deterioration in people’s mental health. But the impact of lockdown on the public will be felt far beyond the pandemic. Mental health services across the country are under increased demand at a time when resources are being diverted to keeping people physically healthy.

Societal effects of the Covid-19 pandemic will test mental resilience in many ways. Anxieties about finances, employment, housing, health and family relationships will be heightened. Low mood and depression could affect people as well as their ability to work, flexibly from home or otherwise. For those working on the front line of the NHS and other public services, the pressure is rising.

Peer support

Peer support is well-known for helping people cope with mental health problems. Clic was established in 2016 by Hafal, one of the founding charities of Mental Health UK, to reduce the loneliness and isolation experienced by people with mental illness and their carers in Wales. It is a unique online peer support community which allows people to connect with others in similar situations and receive support.

  • 77% of people who took part in an evaluation of Clic told us that it made them feel less isolated.

  • 84% of people who took part in an evaluation of the service had progressed on a mental health recovery scale.

  • 63% felt more confident talking about illness in general.

The outcome

With initial funding from Lloyds Banking Group in April 2020 we were able to make Clic immediately available to everyone living in the UK. Those experiencing difficulties with their mental health can share their experiences and have the support of others in similar situations. Clic is here for everyone who needs it, irrespective of their current or prior experiences with their mental health.

Clic is used to connect with people and maintain positive mental health through the pandemic, but also in future.

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Help us to expand Clic

With future funding, Clic will help reduce the burden on mental health services on a permanent basis. If you would like to find out how you could help us to expand Clic, please email [email protected].

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Real people, real impact

“I find it really comforting that Clic never closes. I can log on any time of the day or night and someone will be there to chat.”

-Delilah, Cardiff

“Just being able to talk with no one judging you.”

– Owen, Newport

“It’s a safe place to share feelings, and it’s useful to get other people’s advice and experiences.”

– Terrance, Cardiff

“I felt that I was able to share my darkest moments because others have also gone through it.”

– Faye, Aberystwyth