Financial struggles impacting on his life

"Someone was always at the end of the phone to put me at ease."

Ali* was referred to us as he was facing escalating debts and redundancy. He told us he had been diagnosed with multiple mental health problems, as well as multiple physical health issues. He told us that he was confused and that his issues were not only impacting his daily life, but he was unable to differentiate on what choices could be available to him. First, we looked at maximising his income, and we helped him apply for New-Style Employment and Support Allowance (ESA) and ensured he was on the correct rate of Personal Independence Payment (PIP).

We then looked at his debts and his redundancy options. His redundancy pay would clear his debts, and he decided to take this course of action, being unable to work due to his ill health. We supported him to clear his debts by contacting his creditors when he had received his redundancy money.

Feedback from Ali was that he was very happy and relieved with the outcomes and was extremely grateful to MHMA for the consistent support he received at each step of the process.