Policies and statements

Find out how we aim to treat our supporters, including our commitments around fundraising, communication and the use of your data.

Find out how to raise a complaint about our fundraising and how we will respond to and handle your concerns.

Find out how to submit a complaint, the ways to provide feedback, how complaints are handled, and how to appeal if you are unhappy with the response.

Find out how we collect, use and protect your personal information, and about your rights over how we use your data.

Find out how we use cookies and similar technologies on our website and how you can manage your cookie preferences.

Find out who our marketing partners and service providers are, how we protect your personal data, and why we never sell it.

Find out how to manage and reduce unwanted communications from charities, companies and marketers, including opting out of calls, mail, emails and doorstep fundraising.

Find out how we use AI to support our content work, including the safeguards we have in place to ensure content is reviewed by people.

Find out about our commitment to making our website and digital content accessible and how to report an accessibility problem.

Find out how you could make the most of your charitable giving through Gift Aid, Payroll Giving, gifts of assets and gifts in your Will.