About you
In this section we will look at understanding what makes you thrive, reframe negative thinking and overcome barriers to reaching your potential.

At the very beginning of this journey, it’s important to know more about yourself so you can continue with purpose, confidence, and self-belief. In this section, you’ll find valuable tools to help you identify your skills and strengths, how to identify and overcome barriers, and reframe negative thoughts that might be holding you back from realising your full potential.
Skip to these sections:
Resources and tools

Identifying your skills
This toolkit will help you identify and showcase your unique abilities to ensure you search for the most suitable jobs, strengthen applications, and excel in interviews.

Overcoming barriers
This workbook will help you identify and address both real and perceived obstacles in your path to employment, empowering you to develop strategies for success.

Taking your thoughts to court
This technique will support you to examine negative thinking patterns, helping you understand how thoughts affect feelings and behaviours so you can reframe perspectives for positive change.

Into work action plan
This worksheet features a planning tool to help organise your job search by breaking down goals, steps, support resources, and timelines to make the employment journey less overwhelming.

Volunteering
This guide explores how volunteering develops skills and connections helping you advance your career, alongside practical tips and resources for finding the right opportunities.
FAQ sections:
Skills and roles Skills and roles Volunteering Volunteering Overcoming barriers Overcoming barriers Mental health and wellbeing Mental health and wellbeingSkills and roles
How do I identify my skills?
Look at your past jobs, education, volunteering, and hobbies. Think about tasks you were good at—such as problem-solving, teamwork, or organisation.
We have created some worksheets that will support you to explore your strengths and skills
What are transferable skills, and how can I use them?
Transferable skills are abilities that can be used in different jobs, like communication, leadership, or time management. These skills apply to most settings and can therefore be useful regardless of the sector or job role being applied for.
To learn more about this and other skills visit our skills worksheet
I don’t know what job I want. Where do I start?
Whether you’re deciding what you want to do for your career for the first time or reconsidering your path, start by thinking about what you enjoy doing, your strengths, and past experiences.
Finding a career path takes time and experimentation. It’s perfectly natural to have a career change too. Some of the following could be helpful:
- If you are in education you could speak with a careers advisor for guidance.
- Complete an online career questionnaire or skills assessment tool to help you narrow down some options.
- Look at various sector websites to learn more about the different industries.
- Find various workplace opportunities like volunteering, where you can gain valuable experience along with insights into the sector.
- Attend career fairs to network and learn of opportunities that interest you.
How do I know if a job is right for me?
Consider what’s important and valuable to you in a job – salary, work-life balance, job stability, or personal fulfilment etc.
Ask yourself the following questions:
- Does the company culture align with your values?
- Would you enjoy the work on a daily basis?
- Does it support work-life balance?
- What is important to you and what could be negotiated?
- Is there room for development?
- Do you think you would enjoy working with others in this field?
By exploring the questions, researching job roles, networking with others, volunteering and more you can start to form an idea of whether this job is a good fit for you.
What is an apprenticeship?
An apprenticeship is a paid job that combines practical workplace training with study, allowing people to earn while they learn. After completion the apprentice often gains a recognised qualification.
To find out more about apprenticeships, a great starting point is the government’s website
You could also learn more from specialist apprenticeship organisations, such as Apprenticeships
Volunteering
How can volunteering help me get back into work?
Volunteering can offer opportunities to build confidence, gain new skills, expand your network, and add valuable experience to your CV. It helps you to prepare for getting back into work, showing potential employers that you are proactive, committed to your development and have a desire to be meaningfully engaged.
To learn more about the benefits and opportunities of volunteering visit our
Do I need experience to volunteer?
No, many volunteer roles don’t require previous experience. Most organisations will provide training, support and/or shadowing from the outset to ensure you feel comfortable and confident in undertaking your tasks.
Can I volunteer whilst claiming benefits?
Yes, you can volunteer while receiving benefits. You should inform your benefits provider with full details about your volunteering and also let them know when you cease volunteering.
For more information on volunteering whilst receiving benefits, visit the government’s website and the Citizens Advice for further information.
How do I find volunteer opportunities?
You can search for opportunities on websites or local community centres. Charities, non-profits, and even some businesses offer volunteer roles.
For more information and signposting to where you can find opportunities, read our volunteering guide
How much time do I need to commit?
It depends on the opportunity and the organisation’s needs – some roles require just a few hours a week, while others might be more regular. Many organisations offer flexible opportunities to fit around your schedule.
Ensure that you don’t over commit yourself, as it does take time and energy to search for and apply for jobs and you wouldn’t want your volunteering to interfere with job-seeking.
Will volunteering lead to a paid job?
There’s no guarantee, but volunteering is widely acknowledged to improve employability. It allows you to gain experience, meet people in your chosen field, and sometimes you can access internal job openings.
Can I volunteer if I have a disability or health condition?
Yes, many organisations offer inclusive volunteering opportunities and reasonable adjustments to support volunteers with disabilities or health conditions. When meeting with the organisation’s volunteer lead you could discuss this with them in order to find out more.
The charity, Scope can provide information and guidance, as well as connect you with volunteer programmes that are inclusive and accessible.
What types of volunteer roles are available?
There are numerous volunteer roles available across various sectors. Some of them are listed below:
- retail (charity shops),
- administration,
- mentoring or befriending,
- fundraising,
- digital roles,
- community support,
- guide or tutor,
- phone line operator.
Do I need a DBS check to volunteer?
For some roles, such as working with children or vulnerable adults, a Disclosure and Barring Service (DBS) check may be required. The organisation will usually arrange for their volunteers and potentially cover the cost – so talk to them first to clarify.
For more information, visit the government’s website
Can I leave a volunteer role if it’s not right for me?
Yes, volunteering is completely your choice – you are not obligated to stay. If a role isn’t the right fit, you can discuss this with the organisation’s volunteer lead.
You will probably be presented with a few choices, such as an adjustment to the role or tasks to make it more suitable, support or training for the role to develop the skills necessary, or alternative volunteering opportunities.
Overcoming barriers
My work experience isn't recent. How can I improve my chances?
If you’ve been out of work for a while, there are a number of options you could consider:
- volunteering,
- training courses or webinars,
- freelancing,
- networking events,
- temporary or part-time opportunities.
On your CV, covering letter or during an interview you can highlight the following:
- transferable skills from past roles,
- education or training,
- personal projects such as decorating, crafting, etc
- personal priorities such as caring responsibilities.
You could also prepare and practice answering questions to that effect to ensure you feel confident in your response, whilst focusing on your enthusiasm and readiness to return.
For more information, visit our Writing your cv guide
How can I rebuild my confidence?
It’s important to be kind to yourself when you start out. Confidence takes time to build. You can start small by setting achievable goals, such as attending networking events, updating your CV, or practicing interview skills. Consider volunteering to boost confidence in a work environment.
We’ve created some guides and worksheets in this resource hub that will help grow your confidence and overcome any barriers you face, so do explore each tools and resources section on your journey into work.
What can I do if I don’t have the right qualifications for the jobs I want?
Not having the right qualifications for a role might make you feel as though you can’t apply but it’s important to understand the difference between essential and desirable skills and experience within the job description.
There is no harm in applying for a position even if you don’t technically qualify. You can focus your responses on your strengths, commitment, and transferrable skills you could bring to the role.
You could also look into free or low-cost training programmes, apprenticeships, online courses or volunteering opportunities. Perhaps, if suitable, consider applying for entry-level roles with opportunities to progress, as well as on-the-job training.
I have childcare or caregiving responsibilities. How can I find flexible work?
Finding flexible work with caregiving responsibilities is possible and there are employment rights that also support you at work.
You could consider the following:
- Look for part-time, remote, or job-share opportunities,
- Consider freelance opportunities,
- Clarify with recruiter how flexible they can be with the role,
- Negotiate hours with future employer to suit your caring commitments,
- Explore employers family-friendly policies.
When you are employed you will have a right to request flexible working and there are other regulations and accommodations that could protect your circumstances.
To find out more visit the following websites:
I feel overwhelmed by job searching. Where should I start?
Break it down into small steps: update your CV, set up job alerts, and apply for a few roles at a time. Seeking support from a careers adviser, mentor, or job-seeking group can also help keep you motivated.
You could also talk to someone you trust, be it a friend, family member or colleague. They may have various tips and guidance that could support you throughout the process.
Working your way through our resource hub will help guide you through the process. At every stage in your journey into employment you can find guidance, worksheets, techniques and tools to support you.
Mental health and wellbeing
How can having a job benefit my mental health?
Absolutely, work can provide numerous benefits to your mental health and wellbeing, such as:
- structure and routine,
- purpose and fulfillment,
- sense of achievement,
- social interaction and connection,
- financial stability and security,
- personal growth and boost self-worth,
- sense of identity and positive self-image,
- personal development and enhance confidence,
- opportunities to make a positive impact and recognition.
Can being unemployed affect my mental health?
Yes, unemployment can negatively impact your mental health and wellbeing in some of the following ways:
- increased stress and anxiety due to uncertainties,
- feeling low or hopeless due to lack of routine and purpose,
- reduced self-esteem and identity issues,
- feeling isolated, disconnected or withdrawn from others,
- feeling inadequate, ashamed or embarrassed.
Employment can boost confidence, provide a sense of accomplishment, and help you feel valued – all of which is positive for your mental health.
I’m worried about my mental health and how that will impact my employability?
Prioritising your mental health is important, and it’s understandable that you might be concerned how it could impact your employment. Know that you are not alone – many people worry about similar issues and challenges.
It’s important to remember that everyone has mental health and it doesn’t define your skills or worth. Take time to care for yourself and find a role that aligns with your needs. This will ultimately help you succeed both personally and professionally.
There are various ways to navigate the journey back into work, while prioritising your wellbeing, here are some suggestions:
- Research job assistance programmes which can support you throughout your journey back into work.
- Look for roles that support flexible hours, remote working options etc.
- Look for employers that have a firm commitment to mental health and wellbeing of their employees.
- Identify the work environment that would best support your mental health, you could research company vision, strategy, policies etc to learn more about the culture.
- Some roles can be less stressful or offer more flexibility, which in turn will be more conducive to supporting your work-life balance.
Visit this websites for advice, information and signposting:
- Jobcentre Plus
- Sector-based work acadamy programmes (SWAPs)
- Access to work
- Work and health programme
If you’re struggling with your mental health, consider seeking professional support via your GP or healthcare provider.
Skills and roles
Volunteering
Overcoming barriers
Mental health and wellbeing
How do I identify my skills?
Look at your past jobs, education, volunteering, and hobbies. Think about tasks you were good at—such as problem-solving, teamwork, or organisation.
We have created some worksheets that will support you to explore your strengths and skills
What are transferable skills, and how can I use them?
Transferable skills are abilities that can be used in different jobs, like communication, leadership, or time management. These skills apply to most settings and can therefore be useful regardless of the sector or job role being applied for.
To learn more about this and other skills visit our skills worksheet
I don’t know what job I want. Where do I start?
Whether you’re deciding what you want to do for your career for the first time or reconsidering your path, start by thinking about what you enjoy doing, your strengths, and past experiences.
Finding a career path takes time and experimentation. It’s perfectly natural to have a career change too. Some of the following could be helpful:
- If you are in education you could speak with a careers advisor for guidance.
- Complete an online career questionnaire or skills assessment tool to help you narrow down some options.
- Look at various sector websites to learn more about the different industries.
- Find various workplace opportunities like volunteering, where you can gain valuable experience along with insights into the sector.
- Attend career fairs to network and learn of opportunities that interest you.
How do I know if a job is right for me?
Consider what’s important and valuable to you in a job – salary, work-life balance, job stability, or personal fulfilment etc.
Ask yourself the following questions:
- Does the company culture align with your values?
- Would you enjoy the work on a daily basis?
- Does it support work-life balance?
- What is important to you and what could be negotiated?
- Is there room for development?
- Do you think you would enjoy working with others in this field?
By exploring the questions, researching job roles, networking with others, volunteering and more you can start to form an idea of whether this job is a good fit for you.
What is an apprenticeship?
An apprenticeship is a paid job that combines practical workplace training with study, allowing people to earn while they learn. After completion the apprentice often gains a recognised qualification.
To find out more about apprenticeships, a great starting point is the government’s website
You could also learn more from specialist apprenticeship organisations, such as Apprenticeships
How can volunteering help me get back into work?
Volunteering can offer opportunities to build confidence, gain new skills, expand your network, and add valuable experience to your CV. It helps you to prepare for getting back into work, showing potential employers that you are proactive, committed to your development and have a desire to be meaningfully engaged.
To learn more about the benefits and opportunities of volunteering visit our
Do I need experience to volunteer?
No, many volunteer roles don’t require previous experience. Most organisations will provide training, support and/or shadowing from the outset to ensure you feel comfortable and confident in undertaking your tasks.
Can I volunteer whilst claiming benefits?
Yes, you can volunteer while receiving benefits. You should inform your benefits provider with full details about your volunteering and also let them know when you cease volunteering.
For more information on volunteering whilst receiving benefits, visit the government’s website and the Citizens Advice for further information.
How do I find volunteer opportunities?
You can search for opportunities on websites or local community centres. Charities, non-profits, and even some businesses offer volunteer roles.
For more information and signposting to where you can find opportunities, read our volunteering guide
How much time do I need to commit?
It depends on the opportunity and the organisation’s needs – some roles require just a few hours a week, while others might be more regular. Many organisations offer flexible opportunities to fit around your schedule.
Ensure that you don’t over commit yourself, as it does take time and energy to search for and apply for jobs and you wouldn’t want your volunteering to interfere with job-seeking.
Will volunteering lead to a paid job?
There’s no guarantee, but volunteering is widely acknowledged to improve employability. It allows you to gain experience, meet people in your chosen field, and sometimes you can access internal job openings.
Can I volunteer if I have a disability or health condition?
Yes, many organisations offer inclusive volunteering opportunities and reasonable adjustments to support volunteers with disabilities or health conditions. When meeting with the organisation’s volunteer lead you could discuss this with them in order to find out more.
The charity, Scope can provide information and guidance, as well as connect you with volunteer programmes that are inclusive and accessible.
What types of volunteer roles are available?
There are numerous volunteer roles available across various sectors. Some of them are listed below:
- retail (charity shops),
- administration,
- mentoring or befriending,
- fundraising,
- digital roles,
- community support,
- guide or tutor,
- phone line operator.
Do I need a DBS check to volunteer?
For some roles, such as working with children or vulnerable adults, a Disclosure and Barring Service (DBS) check may be required. The organisation will usually arrange for their volunteers and potentially cover the cost – so talk to them first to clarify.
For more information, visit the government’s website
Can I leave a volunteer role if it’s not right for me?
Yes, volunteering is completely your choice – you are not obligated to stay. If a role isn’t the right fit, you can discuss this with the organisation’s volunteer lead.
You will probably be presented with a few choices, such as an adjustment to the role or tasks to make it more suitable, support or training for the role to develop the skills necessary, or alternative volunteering opportunities.
My work experience isn't recent. How can I improve my chances?
If you’ve been out of work for a while, there are a number of options you could consider:
- volunteering,
- training courses or webinars,
- freelancing,
- networking events,
- temporary or part-time opportunities.
On your CV, covering letter or during an interview you can highlight the following:
- transferable skills from past roles,
- education or training,
- personal projects such as decorating, crafting, etc
- personal priorities such as caring responsibilities.
You could also prepare and practice answering questions to that effect to ensure you feel confident in your response, whilst focusing on your enthusiasm and readiness to return.
For more information, visit our Writing your cv guide
How can I rebuild my confidence?
It’s important to be kind to yourself when you start out. Confidence takes time to build. You can start small by setting achievable goals, such as attending networking events, updating your CV, or practicing interview skills. Consider volunteering to boost confidence in a work environment.
We’ve created some guides and worksheets in this resource hub that will help grow your confidence and overcome any barriers you face, so do explore each tools and resources section on your journey into work.
What can I do if I don’t have the right qualifications for the jobs I want?
Not having the right qualifications for a role might make you feel as though you can’t apply but it’s important to understand the difference between essential and desirable skills and experience within the job description.
There is no harm in applying for a position even if you don’t technically qualify. You can focus your responses on your strengths, commitment, and transferrable skills you could bring to the role.
You could also look into free or low-cost training programmes, apprenticeships, online courses or volunteering opportunities. Perhaps, if suitable, consider applying for entry-level roles with opportunities to progress, as well as on-the-job training.
I have childcare or caregiving responsibilities. How can I find flexible work?
Finding flexible work with caregiving responsibilities is possible and there are employment rights that also support you at work.
You could consider the following:
- Look for part-time, remote, or job-share opportunities,
- Consider freelance opportunities,
- Clarify with recruiter how flexible they can be with the role,
- Negotiate hours with future employer to suit your caring commitments,
- Explore employers family-friendly policies.
When you are employed you will have a right to request flexible working and there are other regulations and accommodations that could protect your circumstances.
To find out more visit the following websites:
I feel overwhelmed by job searching. Where should I start?
Break it down into small steps: update your CV, set up job alerts, and apply for a few roles at a time. Seeking support from a careers adviser, mentor, or job-seeking group can also help keep you motivated.
You could also talk to someone you trust, be it a friend, family member or colleague. They may have various tips and guidance that could support you throughout the process.
Working your way through our resource hub will help guide you through the process. At every stage in your journey into employment you can find guidance, worksheets, techniques and tools to support you.
How can having a job benefit my mental health?
Absolutely, work can provide numerous benefits to your mental health and wellbeing, such as:
- structure and routine,
- purpose and fulfillment,
- sense of achievement,
- social interaction and connection,
- financial stability and security,
- personal growth and boost self-worth,
- sense of identity and positive self-image,
- personal development and enhance confidence,
- opportunities to make a positive impact and recognition.
Can being unemployed affect my mental health?
Yes, unemployment can negatively impact your mental health and wellbeing in some of the following ways:
- increased stress and anxiety due to uncertainties,
- feeling low or hopeless due to lack of routine and purpose,
- reduced self-esteem and identity issues,
- feeling isolated, disconnected or withdrawn from others,
- feeling inadequate, ashamed or embarrassed.
Employment can boost confidence, provide a sense of accomplishment, and help you feel valued – all of which is positive for your mental health.
I’m worried about my mental health and how that will impact my employability?
Prioritising your mental health is important, and it’s understandable that you might be concerned how it could impact your employment. Know that you are not alone – many people worry about similar issues and challenges.
It’s important to remember that everyone has mental health and it doesn’t define your skills or worth. Take time to care for yourself and find a role that aligns with your needs. This will ultimately help you succeed both personally and professionally.
There are various ways to navigate the journey back into work, while prioritising your wellbeing, here are some suggestions:
- Research job assistance programmes which can support you throughout your journey back into work.
- Look for roles that support flexible hours, remote working options etc.
- Look for employers that have a firm commitment to mental health and wellbeing of their employees.
- Identify the work environment that would best support your mental health, you could research company vision, strategy, policies etc to learn more about the culture.
- Some roles can be less stressful or offer more flexibility, which in turn will be more conducive to supporting your work-life balance.
Visit this websites for advice, information and signposting:
- Jobcentre Plus
- Sector-based work acadamy programmes (SWAPs)
- Access to work
- Work and health programme
If you’re struggling with your mental health, consider seeking professional support via your GP or healthcare provider.
Useful contacts

Apprenticeships
Organisation helping job seekers find and secure apprenticeship opportunities across various industries and skill levels. The service provides comprehensive job listings, career guidance, and support for individuals seeking apprenticeships from school leavers to career changers.
Call: 08000 150 400

Christians Against Poverty (CAP)
Charity providing local community support groups that help people who are unemployed improve their employability, build confidence, and develop practical job-hunting skills. Free support groups provide training, CV writing assistance, interview preparation, and motivation to help people overcome barriers to employment and find meaningful work.

Jobcentre Plus
A government-funded employment agency and social security office, Jobcentre Plus provides resources and support for individuals seeking employment. They offer services such as job search assistance, benefits guidance, and programmes tailored to help people return to work.
JobCentreGuide.co.uk
Independent resource offering guidance on Jobcentre Plus services, job searching, CV preparation, and interview techniques. Provides information to assist job seekers in navigating employment opportunities and understanding the support available through Jobcentre Plus. Not connected to DWP.

National Council for Voluntary Organisations (NCVO)
The largest umbrella body for voluntary and community organisations in England, supporting and representing charities, volunteering, and community action.

Reach Volunteering
A UK charity that connects skilled professionals with nonprofit organisations, helping charities access professional expertise through volunteer placements across various sectors.
Call: 0203 925 7721

Royal Voluntary Service
A charity supporting volunteers in providing community services, particularly helping older people, healthcare, and social support across the UK through various community and hospital-based programmes.
Skills for Careers
Service helping people explore career opportunities, develop professional skills, and find employment support through personalised guidance, training programs, and job market resources. Aims to assist job seekers in identifying their strengths, improving employability, and connecting them with potential career pathways across various industries.

University of the Third Age
Aims to help individuals over 40 who have been out of work or are facing redundancy. They offer up-to-date computer technology training, personal development, and action plans in an innovative, holistic manner. Their programmes are designed to boost confidence and equip participants with the skills needed to re-enter the workforce.
Call: 0208 466 6139
Monday to Friday, 9:30am-4pm

Into Work service
Mental Health UK also delivers an innovative, award winning holistic employment service called Into Work.
The service provides wraparound support to help people living with mental health conditions back into employment. The service currently operates for adults living in:
- Harrow (London)
- Gravesend (Kent)
- Wrexham (North Wales)