Nationwide Building Society

Nationwide Building Society partnered with us to help people experiencing challenges with their mental health and money access the right support. By bringing together Nationwide’s commitment to its customers and Mental Health UK’s specialist expertise, the partnership helps raise awareness of the relationship between financial wellbeing and mental health, connecting people with information, guidance and support when they need it most.

Why we partnered with Mental Health UK

Our shared ambition: helping people get the right mental health and money advice support when they need it most.

Worrying about money can affect your mental health and create a ‘vicious cycle’. Equally a mental health condition can affect the way you manage your money. Money worries can manifest feelings of embarrassment and shame with individuals often not knowing where to turn for advice and support.

Nationwide’s commitment to banking for the good of society means that their dedicated Specialist Support team is here to help when customers need it most. Their advisers are trained to identify a wide range of conditions and circumstances, including those struggling with their mental health.

Nationwide specialist advisers directly refer customers with mental health and money worries to the Mental Health and Money Advice Service for dedicated one-to-one telephone support by trained Money and Mental Health Navigators helping clients understand, manage and improve their mental health and money issues through information, advice and casework support to access welfare benefits and mental health care.

The impact

In their words

Andrew Ball
Head of Supplier Management

The impact of the service

“Supporting customers goes beyond their finances. Our partnership with Mental Health UK gives colleagues a trusted route to connect customers with expert mental health support when they need it most, helping us deliver better outcomes and more holistic support.”

Adam Baker-Cole
Senior Supplier Manager

Working with our team

“We’ve built a fantastic working relationship with the Mental Health UK team. Their collaborative approach, expertise and shared commitment to supporting customers have made them a trusted and valued partner.”

Nationwide agent

Their experience

“Mental Health UK referrals help us provide more holistic support to vulnerable members. The quick, simple process allows us to connect members with specialist support directly, removing the pressure of taking that first step themselves. It gives us confidence they’ll receive the right mental health support alongside our financial guidance, helping us deliver a more personalised, compassionate service.”

Service user
Anon

Impact of support

“It’s made the difference of being able to get my mental health and finances in a much better place.

I don’t think it would have happened without your support.”

What’s next?

Together, we’re continuing to support more Nationwide customers so that more people can access the right mental health and money help at the right time.