The event, generously hosted by EY, attracted a wide range of attendees. Banks, energy suppliers, commissioners, advice providers and clinicians all gathered to find out more about how they can help vulnerable customers affected by both mental health and money problems.
Alongside speakers who work in the service itself, Dan Robotham from McPin Foundation, who carried out an evaluation of the service after its first 12 months of operating, gave his thoughts.
– Dan Robotham, McPin Foundation
"The people who are coming into the service are in pretty dire straits. Often they have a slowly mounting debt which is causing a weight of oppression, or a problem with welfare and they don't understand DWP or PIP systems and how to speak to agencies or ask for help".
The evaluation found that our casework service made statistically significant improvements to wellbeing and confidence in managing money for 1,200 people over its first 12 months. We helped each of them gain around £1,700 on average, making a real difference to people living across the UK. We also helped over 200,000 more with online advice and information.
One of the special aspects of our telephone support is that each person we help is assigned an individual caseworker who works consistently with them to achieve the agreed debt, welfare benefit and mental health outcomes. We’ve helped people who face seemingly simple problems which have overwhelmed them, such as having to sleep on the floor because they could not afford to buy a bed, to highly complex situations where the combination of mental health and money problems has driven someone to the brink of taking their own life.
None of this would have been possible without the fundraising from colleagues and customers at Lloyds Banking Group. Thank you so much to everyone who has contributed, enabling us to help so many people through this one-of-a-kind service.
– Sarah Murphy, Associate Director for Advice, Information & Training
“It was fantastic to see so many people at our Impact Report launch event, it is clear that how best to support customers, clients and stakeholders affected by mental health and money issues is at the forefront of everyone’s mind so we were delighted to be able to share our advice model and the positive impact the service has had on its clients in such a short space of time”.
If your business is interested in supporting the service, please contact us.
You can download the Year One Impact Report from here.